Last updated: November 4, 2026

1. Shipping costs

Shipping is calculated on your order total (after discounts):

Order total	Shipping	Estimated delivery
Under C$60	C$8	3–12 days
C$60 or more	FREE	3–12 days

From time to time we may offer different shipping deals during promotions; the cost shown at checkout is what you pay.

2. Where your order ships from

Your order ships from our fulfillment center in China.

Orders are usually dispatched within 1 business day, or 1–3 business days during busy periods such as sales and holidays. Delivery times are estimates from dispatch and are not guaranteed.

3. Tracking

We'll email you when your order ships. You'll receive an updated email with your tracking number once your parcel reaches your country and is handed to the local courier.

4. Taxes and import duties

Any VAT or GST is included in your checkout total, and import taxes and duties are included too, so there is nothing extra to pay when your parcel arrives.

5. Your delivery address

Please check your address carefully at checkout, and use a physical address where someone can receive the parcel. We can't deliver to security-restricted addresses. If you notice a mistake, email us straight away. We can usually update the address before the order ships, but not after.

6. Late, lost or "delivered but not received"

If your order hasn't arrived within the estimated time, or tracking shows it as delivered but you don't have it, please check with neighbors and your local post office, then email help@cleverpoppy.com with your order number. We'll investigate with the carrier and, if the parcel is lost, send a replacement or a refund. Weather and other events outside our control can cause delays.

7. Questions

Email help@cleverpoppy.com. See also our Refund and Returns Policy and Terms of Service.