Last updated: November 4, 2026

We want you to love your Clever Poppy kit. If something isn't right, here's how we'll make it right. This policy is part of our Terms of Service, and it does not limit any rights you have under consumer law.

1. Changed your mind? 30-day returns

• You can return any item within 30 days of delivery for a refund, as long as it is unused, unopened where sealed, and in its original packaging, with proof of purchase. Kits whose contents have been used (for example, threads cut or fabric stitched) can't be returned for a change of mind.
• Bundles must be returned complete. Sale items can be returned on the same terms.
• Return shipping is paid by you, and original shipping costs are not refunded. We recommend a tracked service, as we can't refund parcels that don't reach us.
• How to start a return: email help@cleverpoppy.com with your order number and the items you want to return. We'll reply with the return address and instructions. Please don't send items back without contacting us first, as we have several warehouses and parcels sent to the wrong one can be lost.
• Free gifts: you don't need to return a free gift-with-purchase, and we won't deduct its value from your refund.

2. Faulty, damaged or wrong items

• Please check your order when it arrives. If anything is faulty, damaged, missing or not what you ordered, email help@cleverpoppy.com with your order number and a photo of the problem.
• We'll fix it at no cost to you, with a replacement, a missing part, or a refund (including shipping costs), as appropriate. We may ask you to return the item; if so, we'll pay for the return.
• Please tell us as soon as you can, ideally within 30 days of delivery. But if you report a fault later, your legal rights below still apply.

3. Your legal rights

These rights are in addition to our 30-day returns, and nothing in this policy limits them.

You have the rights given by your state or provincial consumer protection laws, including any implied warranties that cannot be excluded.

4. Refunds

Once your return arrives and we've checked it, we'll email you to let you know. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few more days to show it.

5. Video tutorials and digital content

The step-by-step video tutorials that come with your kit are part of the kit. If you return a kit, access to its tutorials may end. If a tutorial isn't working, let us know and we'll fix it or give you another way to watch it.

6. Questions

Email help@cleverpoppy.com. We're happy to help.