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Shipping policy

 

 NEW ZEALAND

We have FREE shipping nationwide for all orders $100 and over

For all orders under $100 we have a flat rate of $8.00

Orders are dispatched within 3 business days and sent via tracked courier. 

Expected delivery times range between 2-4 business days from dispatch for residential areas and 4-7 days from dispatch for rural delivery.

NOTE: We won't ship to PO Boxes, please provide a physical address.

 

AUSTRALIA

All shipping rates are determined by your order value

Your shipping cost will be calculated and shown in your cart after providing your delivery address.

Orders are dispatched within 3 business days.

We use DHL express for international orders.  This is a great service with an expected delivery time of between 2-4 days after dispatch.

For smaller orders, we also have an Economy option, this service will typically deliver 7-14 days after dispatch.

All shipments are tracked and you will receive a tracking number in your confirmation email.

Shipping cost brackets are as follows:

Order Value Bracket Shipping Cost
$0 to $75 AUD Economy - $15 AUD
$0 to $75 AUD DHL Express (2-4 days) - $26 AUD
$75 to $140 AUD DHL Express (2-4 days) - $14 AUD
Over $140+ AUD DHL Express (2-4 days) - FREE

 

** See full International shipping terms below

 

USA, CANADA & MEXICO

All shipping rates are determined by your order value. 

Your shipping cost will be calculated and shown in your cart after providing your delivery address.

Orders are dispatched within 3 business days.

We only use DHL express for international orders.  This is a great service with an expected delivery time of between 5-8 days after dispatch.

All shipments are tracked and you will receive a tracking number in your confirmation email.


Shipping cost brackets are as follows:

 

Order Value Bracket Shipping Cost
$0 to $60 USD $28 USD
$60 to $140 USD $20 USD
Over $140 USD FREE

 

** See full International shipping terms below


REST OF THE WORLD

All shipping rates are determined by your order value. 

Your shipping cost will be calculated and shown in your cart after providing your delivery address.

Orders are dispatched within 3 business days.

We only use DHL express for international orders.  This is a great service with an expected delivery time of between 5-15 days after dispatch.

All shipments are tracked and you will receive a tracking number in your confirmation email.

 ** See full International shipping terms below


 

WHEN WILL MY ORDER SHIP?

We will always strive to ship orders within 3 business days of receiving the order.  Please note we do not ship orders on weekends or public holidays.

You will receive an email confirmation with your tracking number once your order has been dispatched. 

Please ensure your shipping address is correct, we will not be held responsible for un-delivered orders due to incorrect delivery details.

Please note that all advertised delivery times are estimates only and not guaranteed.

 

 

** INTERNATIONAL SHIPPING TERMS:

Once dispatched the customer will assume the risk of loss and title for the merchandise.

The purchaser will be liable for any additional taxes/import duty that may incur during transit and/or on delivery.  We do not offer refunds if you refuse the package due to customs charges. 

Please note shipments can sometimes be held by customs for long periods of time, Unfortunately this is beyond our control.  Please ensure you are aware of the cost of any import duties or fees before you make your purchase.